Your privacy matters to us. And we are committed to protecting any personal information you give us. This document, which we update from time to time, describes what we do with your personal information. It also tells you how to contact us if you have any questions about it.
At Rentacar.lt, we offer online car rental and ancillary products through our own websites and mobile apps and through other online “platforms” such as partners’ websites. This policy applies to all these platforms.
What kind of personal information does Rentacar.lt use?
When you book a car or request a quote, we ask you for the information we need to give you what you want. This may include the main driver’s name, age, contact details (email, address and telephone number), date and place of birth, passport information, driving licence information and payment information.
When you visit our websites, we may collect certain information, even if you don’t book a car. This may include your IP address and which browser you’re using, as well as information about your computer’s operating system, application version, language settings and pages visited. If you’re using a mobile device, we might also collect data that identifies your device, device-specific settings and characteristics, and latitude/longitude. We might also calculate and process data related to the apps installed on your mobile device (e.g. name, description and category). None of this information by itself will be able to tell us who you are, but it can still be considered ‘personal’ information.
We may also receive information about you when you use certain social media services.
Why does Rentacar.lt collect, use and share your personal information?
- Bookings: First and foremost, we use your personal information to complete and administer your car booking, and to forward the necessary details to the car supplier. We may also use it to complete and administer the bookings of any ancillary products (such as insurance), and to forward the necessary details to the relevant supplier.
- Customer reviews: We may use your contact information to send you a short questionnaire about your rental. This helps us understand and improve our service and the service our partners provide.
- Marketing activities: We also use your personal information for marketing activities, as permitted by law. For example:
- We may use it to contact you by post, telephone, email or SMS with information on our latest news, offers and updates, including details of our goods and services, special offers, discounts or promotions, new products or services, and forthcoming events or competitions. You consent to this when you click “Book Now” on the booking form. We may use it to contact you by telephone, email and/or SMS, with information about excess cover products that you didn’t include in your car booking. Again, you consent to this when you click “Book Now” on the booking form, unless you opt out by ticking the relevant box.
- Based on the information you share with us, you may see individualised offers on our websites, in mobile apps or on third-party websites, including social media sites.
- Fraud detection and prevention: We may use personal information to detect and prevent fraud and other illegal or unwanted activities.
- Improving our services: Finally, we use personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.
How does Rentacar.lt share your information with third parties?
In certain situations, we may share your personal information with third parties.
- Competent authorities: We may share your personal information with government or investigative authorities if required by law (or any regulation having the force of law). Such requirements include court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.
What security procedures does Rentacar.lt put in place to safeguard your personal information?
In accordance with Lithuanian and European data protection laws, we observe reasonable procedures to prevent unauthorised access to and misuse of personal information.
We use appropriate business systems and procedures to protect your personal information. We also use security procedures and technical and physical restrictions on accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.
If you spot any mistakes in your information, please tell us (email or write to the same addresses) so we can correct them.