I have made a booking - what happens now?
Once your car hire booking has been confirmed, your pre-paid car hire voucher will be emailed to you. This must be presented to the local car hire firm on collection of the vehicle.

What's included in the cost of my car hire?
All cars hired through Fortuna rent a Car are covered by Collision damage waiver, third party insurance, unlimited mileage, theft waiver, breakdown cover, airport fees and local taxes. Personal accident insurance isn’t covered.

Is the insurance on the car hire fully comprehensive?
Yes, each hire is covered by Collision damage waiver, this is the insurance which covers your hired vehicle. You are also covered for third party insurance which covers a third party's vehicle in the event of an accident. However, there is an insurance excess 500 €. This amount varies is left by credit card imprint upon collection of the vehicle. Should the vehicle be damaged during the hire, the local supplier will assess the damage caused and may deduct this amount from the credit card.

I need to cancel my car hire, what should I do now?
If you wish to cancel your reservation for any reason you must telephone Fortuna Rent a Car number (listed below) and be ready to quote the information contained above in this Reservation Confirmation. Cancellation is not valid by any other method.
If you cancel your reservation within 7 days of the date of this Reservation Confirmation (no later than 7 days before pickup date) a full refund will be made to you. If you cancel your reservation after the 7 day period or later than 7 days before pickup, we reserve the right to make a Cancellation Charge of 45 € to cover our administration costs, which we will deduct from the refund we make to you. Please note that no refunds are issued for hires returned early.

What details will I need to collect a vehicle?
Drivers must produce a full driving license held for at least three years, a Fortuna Rent a Car pre paid car hire voucher and a valid credit card for the security/petrol deposit. What happens if my flight is delayed or cancelled? Fortuna Rent a Car needs to be advised of any flight change. If a flight arrives after the local rental office has closed, an out of hours fee may be imposed. Reservations will advise clients if this is the case. No refunds can be given for a failed rental if we are not provided with the correct flight information in good time, no responsibility can be accepted or compensation allowed for a failed rental.

What happens if my vehicle is involved in an accident?
In the event of any mechanical difficulties or accident involving your rental vehicle, it is imperative that details are reported to Fortuna Rent a Car straight away. You should also notify the local police in the case of accidents and a signed police report obtained. You should also obtain full details of any third parties involved. Authority to repair or replace a vehicle must be obtained from Fortuna Rent a Car. You should retain copies of all rental documentation in the event that an insurance company becomes involved. Compensation cannot be considered when this procedure is not followed correctly.

How do I extend my car hire?
If you wish to add additional days to your rental, Fortuna Rent a Car needs to be notified and will endeavour to extend the hire for you and you will pay the local rate for the additional days- this is usually more expensive.

Can I take the vehicle abroad?
Customers can take our vehicles abroad. The vehicle must, however, have all the relevant European cover ( green Card) and documentation all of which can be obtained from us and customers should contact us for a quote. Please note certain countries are exclude from the cover. Do you deliver and collect? We can deliver and collect vehicles at no additional cost on all hires over 5 days.

Do you offer unlimited mileage?
We do offer unlimited mileage on all our vehicles.

Do you provide child seats?
One free of off charge, another of 3 € daily.

Are you open on sundays and bank holidays?
We are able to take collection / deliveries of vehicles on Sundays and bank holidays. For instant return you can use our free parking at Kaunas Downtown and Kaunas Airport.

How do I collect and return cars to the airport?
Our procedures for airport deliveries and collections vary depending on the location. At Kaunas International Airport wee have our own counter. Please contact us for more details

Are there any cleaning charges?
We do not normally impose a cleaning charge for vehicles hired. There may be certain circumstances where we would request an additional fee. For instance hires where customers will be carrying dogs may be subject to an additional charge. If in doubt you should check with the branch delivering the vehicle.

How old are your vehicles?
All our vehicles are new (three years old or less) and all are serviced every ten thousand miles.

Any further queries, please contact us.
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